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DRIVER_POWER_STATE_FAILURE 0x0000009f ntoskrnl.exe+3fe310


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#1 Nanofiber

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Posted 09 November 2024 - 05:56 PM

Speccy Link

 

When attempting to attach the "SysnativeFileCollectionApp.zip" I receive the error message "Error This file was too big to upload" likely because the file itself is 10.9MB and this forum's attachment file size maximum is 10.0MB. I've provided a link to the file via Google Drive, and attached the raw text output from the Sysnative command prompt window.  

 

This particular OS install started bluescreening after I swapped to the hardware listed in the Speccy above after the release of the 9800x3d. Notably, I have not had any issues with the current hardware with a separate install of Windows 10 Enterprise 22H2 on a Samsung 990 PRO SSD NVMe M.2 in dual boot. 

 

I have flashed the X870E AORUS ELITE WIFI7 to the latest BIOS found here

 

 

My previous hardware was the following:

 

                
Windows 10 Enterprise LTSC Version 21H2 x64 (19044.5011)        
Ryzen 3600X       
MSI MPG X570 GAMING PLUS
G.SKILL F4-3200C14D-16GFX
SEASONIC USA Vertex GX-1000
 
 
From what I've been able to determine from the error code in BlueScreenView there's an issue with the power state on one of my drivers, causing the crash. I have not had any bug check codes other than 0x0000009f. This crash typically occurs after 5 minutes of the system turning on, and I'm writing this post in safe mode. While trying to isolate the cause of the crash I removed the NVIDIA drivers with DDU, but the crash is continuing. I'm wondering if there's conflicting chipset drivers from my previous motherboard/CPU.   

Attached Files


Edited by Nanofiber, 09 November 2024 - 06:31 PM.


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#2 Pkshadow

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Posted 09 November 2024 - 06:29 PM

Hi, Welcome to BC.

 

Is the Chipset Drivers,  Installed from Motherboard Support Page ? : https://www.gigabyte.com/Motherboard/X870E-AORUS-ELITE-WIFI7/support#support-dl-driver-chipset

 

No Video Drivers installed.  Chip Driver Supplied by Microsoft, NVIDIA Supplied by Microsoft.

Down load your proper drivers for the cards from the makers site or from below.

Download : DDU : and remove the NVidia MS Driver, install makers from here : https://www.techspot.com/drivers/manufacturer/nvidia_geforce/

and the AMD Drivers from here :
https://www.amd.com/en/support/downloads/drivers.html/processors/ryzen/ryzen-9000-series/amd-ryzen-7-9800x3d.html

 

Typo as Speccy Reports a : Samsung SSD 860 EVO 1TB 

 

Is the Crucial on the QVL ? : https://www.gigabyte.com/Motherboard/X870E-AORUS-ELITE-WIFI7/support#support-storagesup

 

Partition Letters A : B: should not be used.  C: , D: , E:  ect.

 

EDIT : Why would want previous hardware and why are these not answered : ???????????????????????????????

 

My previous hardware was the following:

 

          · System Manufacturer
 
          · Exact model number (if laptop, check the label on bottom)
        · OS - Windows 11, 10, 8.1, 8, 7, or Vista?  If Windows 10 or 11, please include the Version number and Build Number.
                  Under Windows 10 or 11, to obtain this information hit the Windows Key, type "winver", hit Enter.
        · x86 (32-bit) or x64 (64-bit)?
        · What was original installed OS on system?
        · Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?
        · Age of the computer (hardware)
        · Age of OS installation - and whether you have re-installed the OS
 
          · Laptop or Desktop computer?
               · CPU
               · Video Card
                 If Desktop please also include:
                      · MotherBoard
                      · Power Supply - brand & wattage

Edited by Pkshadow, 09 November 2024 - 06:31 PM.

" mosquitoes really wake up everyday and choose violence "   — dalia (@_dalia7)
www.cnn.com/2020/07/23/health/mosquitoes-attraction-humans-future-wellness-scn/index.html
Ticks - Lyme disease & anaplasmosis - https://www.ctvnews.ca/health/what-you-should-know-about-the-tick-borne-disease-anaplasmosis-1.6942217
 
I-7 ASUS ROG Rampage II Extreme  / ASUS TUF Gaming F17 / I-7 4770K ASUS ROG Maximus VI Extreme

#3 Nanofiber

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Posted 09 November 2024 - 06:33 PM

Sorry, my cat had jumped on my keyboard and sent a half typed message.



#4 Pkshadow

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Posted 09 November 2024 - 06:51 PM

Drivers  See highlighted red in DxDiagx86      Install all M/B Drivers and Gigabyte Control Center.

 

Small Dump.   USBXHCI.SYS  

 

110924-16171-01.dmp  -  pci.sys   Driver wait to long... Not Set up properly. 

 

In BIOS Turn off anything that Speeds Up the Boot.

Turn off MS Fast Start : https://www.windowscentral.com/how-disable-windows-10-fast-startup and WHY !!

 

AND Why Not running PRO and ????   Windows 10 Enterprise LTSC  ????

 

I think just plain sloppy setup running a OS you should not be running IMHO.

 

You will need to wait till late PSTime for the  BSOD Kernel Dump Expert  @ubuysa to read the stack and provide further information.


" mosquitoes really wake up everyday and choose violence "   — dalia (@_dalia7)
www.cnn.com/2020/07/23/health/mosquitoes-attraction-humans-future-wellness-scn/index.html
Ticks - Lyme disease & anaplasmosis - https://www.ctvnews.ca/health/what-you-should-know-about-the-tick-borne-disease-anaplasmosis-1.6942217
 
I-7 ASUS ROG Rampage II Extreme  / ASUS TUF Gaming F17 / I-7 4770K ASUS ROG Maximus VI Extreme

#5 Nanofiber

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Posted 09 November 2024 - 09:15 PM

Attached File  log.txt   3.39KB   3 downloadsDrivers  See highlighted red in DxDiagx86      Install all M/B Drivers and Gigabyte Control Center.

 

Small Dump.   USBXHCI.SYS  

 

110924-16171-01.dmp  -  pci.sys   Driver wait to long... Not Set up properly. 

 

In BIOS Turn off anything that Speeds Up the Boot.

Turn off MS Fast Start : https://www.windowscentral.com/how-disable-windows-10-fast-startup and WHY !!

 

AND Why Not running PRO and ????   Windows 10 Enterprise LTSC  ????

 

I think just plain sloppy setup running a OS you should not be running IMHO.

 

You will need to wait till late PSTime for the  BSOD Kernel Dump Expert  @ubuysa to read the stack and provide further information.

 

 

I'm running an NVIDIA GeForce RTX 2070 SUPER and had removed the drivers with DDU while trying to identify the problem. I have turned off MS Fast Startup. The latest AMD chipset driver has been installed. I have the Gigabyte Control Center. My G.SKILL RAM is on the QVL

 

I've attached the logs of the dump file with the !analyze -v command in WinDbg.


Edited by Nanofiber, 09 November 2024 - 11:49 PM.


#6 Pkshadow

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Posted 10 November 2024 - 12:46 AM

If have installed the chipset and other drivers need new dump collection.  1st will be for reference only since it was not set up.  Upload asap if BSOD ing still so it can be read in a few hours give or take.


" mosquitoes really wake up everyday and choose violence "   — dalia (@_dalia7)
www.cnn.com/2020/07/23/health/mosquitoes-attraction-humans-future-wellness-scn/index.html
Ticks - Lyme disease & anaplasmosis - https://www.ctvnews.ca/health/what-you-should-know-about-the-tick-borne-disease-anaplasmosis-1.6942217
 
I-7 ASUS ROG Rampage II Extreme  / ASUS TUF Gaming F17 / I-7 4770K ASUS ROG Maximus VI Extreme

#7 Nanofiber

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Posted 10 November 2024 - 02:51 AM

Just to clarify, I had already installed the chipset drivers and ran DDU prior to making this thread.

#8 ubuysa

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Posted 10 November 2024 - 07:13 AM

You haven't uploaded the Sysnative file output. You uploaded the message screen that pops up. Please upload the file SysnativeFileCollectionApp.zip.


I will not assist with problems via DM, only via the public forum.


#9 PhillPower2

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Posted 10 November 2024 - 08:32 AM

Summary
Operating System
Windows 10 Enterprise LTSC 64-bit

 

 

Is not for use on personal computers only those that are the responsibility of a systems admin, large business corporations and places of learning, if the OS is legit it is the responsibility of the appropriate admin to fix this, if not legit the best thing you can do is purchase a legitimate product key, start afresh but this time do it properly and by going straight to Windows 11.
 
Power Profile
Active power scheme: Ultimate Performance

 

 

Change the Windows Power Plan to Balanced, Ultra and High Performance are a form of overclocking that is known to cause stability and overheating issues, the setting should only be used for gaming type notebooks that have a discrete GPU that needs the extra power. 

 

Storage
Hard drives
Crucial_CT240M500SSD1 (SSD)
Heads: 16
Cylinders: 29,185
Tracks: 7,442,175
Sectors: 468,857,025
SATA type: SATA-III 6.0Gb/s
Device type: Fixed
ATA Standard: ACS2
Serial Number: 14010960BFC8
Firmware Version Number: MU05
LBA Size: 48-bit LBA
Power On Count: 2510 times
Power On Time: 2859.9 days
Speed: Not used (SSD Drive)
Features: S.M.A.R.T., APM, NCQ, TRIM, SSD
Max. Transfer Mode: SATA III 6.0Gb/s
Used Transfer Mode: SATA III 6.0Gb/s
Interface: SATA
Capacity: 223 GB
Real size: 240,057,409,536 bytes
RAID Type: None
S.M.A.R.T
Status: Unknown

 

 
Partition 2
Partition ID: Disk #0, Partition #2
Disk Letter: C:
File System: NTFS
Volume Serial Number: 66F5A100
Size: 222 GB
Used Space: 208 GB (93%)
Free Space: 14 GB (7%)

 

 

The boot drive is having problems, could be failing or it could be down to the bad initial set up and shortage of free space on the drive.
 
For Windows to be able to run efficiently and to be able to update you need to have between 20 and 25% of the partition or drive available on a HDD and an SSD between 10 and 15% as free storage space at all times, if you don`t you risk Windows becoming corrupt or not being able to update which puts you at risk of malware attack.
 
Data only storage devices should not be allowed to get any lower than 10% of free storage space of the full capacity of the drive/partition on the drive, this also to avoid data corruption.
 
Please note that storage devices can physically fail if the amount of free storage space is allowed to drop below the required 10 or 20/25% minimum.
 

PSU guidance - 10 stripe - Johnny Lucky - PC Mech -  PSU Lemon List Which power supply do you need?

 

Due to differing time zones not all of us can always be around at the same time and on occasion there may be a delay between replies.

 

Please note that I do not respond to members who have previously abandoned - not concluded their earlier topics, the assistance here at BC is 100% free, please use this service and not abuse it, knowing the outcome good or bad is valuable information that we all may learn something from. 


#10 Nanofiber

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Posted 10 November 2024 - 04:32 PM

You haven't uploaded the Sysnative file output. You uploaded the message screen that pops up. Please upload the file SysnativeFileCollectionApp.zip.

 

The file is in the OP. I've had to upload it to Google Drive since it's larger than the forum size limit allows for. Sorry for the confusion.

 

https://drive.google.com/file/d/1cjZROz6UpGAL_iFH532s0AtLsIeoH10m/view?usp=sharing



#11 Pkshadow

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Posted 10 November 2024 - 05:21 PM

Go to your Name  Right Top corner, click on it then My Settings, Then Left side to Manage Attachments and delete the Log and the other non needed uploads.

Pull something out to make it small enough to upload here.     State what file is left out.

 

- Not Acknowledged done : In BIOS Turn off anything that Speeds Up the Boot.

 

You have errors in Event Viewer : https://www.windowscentral.com/how-use-event-viewer-windows-10 /11   Note : Not all errors should be fixed.

 

Why are you Running ASUS ROG Software on a Gigabyte Board.  Remove as they are causing your errors.   More and more prove no idea of what you are doing on a OS should not be using.

 

- Faulting application name: LightingService.exe, version: 3.7.49.0, time stamp: 0x6656f3b9
Faulting module name: ntdll.dll, version: 10.0.26100.2033, time stamp: 0xc415c4aa
Exception code: 0xc0000005
Fault offset: 0x0006f2a7

 

- A provider, IntelMEProv, has been registered in the Windows Management Instrumentation namespace root\Intel_ME to use the LocalSystem account. This account is privileged and the provider may cause a security violation if it does not correctly impersonate user requests.
Error : 63
 

- Faulting application name: ROGLiveService.exe, version: 2.4.14.0, time stamp: 0x666bcf57
Faulting module name: ROGLiveService.exe, version: 2.4.14.0, time stamp: 0x666bcf57
Exception code: 0xc0000005
Fault offset: 0x000000000018d1e8
 

- Faulting application name: AsusSystemAnalysis.exe, version: 2.1.40.0, time stamp: 0x66c84e20
Faulting module name: ntdll.dll, version: 10.0.26100.2033, time stamp: 0x9b03969e
Exception code: 0xc0000409
Fault offset: 0x0000000000123da0
Faulting process id: 0x1690
Faulting application start time: 0x1DB2F089CC746B3
Faulting application path: C:\WINDOWS\System32\DriverStore\FileRepository\asussci2.inf_amd64_a61e5ab0aed04d3c\ASUSSystemAnalysis\AsusSystemAnalysis.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 3e7d58ba-f062-40f6-9abd-bce6d01b0ee9

- The GBTECService service failed to start due to the following error:
The file or directory is corrupted and unreadable

 

- Intel® Wi-Fi 6 AX201 160MHz : Has encountered an internal error and has failed    Error : 5005

 

- Vbox errors, not installed.   As well other stuff.


" mosquitoes really wake up everyday and choose violence "   — dalia (@_dalia7)
www.cnn.com/2020/07/23/health/mosquitoes-attraction-humans-future-wellness-scn/index.html
Ticks - Lyme disease & anaplasmosis - https://www.ctvnews.ca/health/what-you-should-know-about-the-tick-borne-disease-anaplasmosis-1.6942217
 
I-7 ASUS ROG Rampage II Extreme  / ASUS TUF Gaming F17 / I-7 4770K ASUS ROG Maximus VI Extreme

#12 ubuysa

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Posted 11 November 2024 - 05:17 AM

I'm sorry, as @Pkshadow pointed out, you are running WIndows 10 ENterprise LTSC. Not only is this version of WIndows not well suited to home use but it's only available via volume licensing, and that is exclusively for the use of businesses and organisations. Volume licenses are not available for home use.

 

Since you do not appear to have a valid Windows version, nor a valid license for home use I'm not prepared to assist further.


I will not assist with problems via DM, only via the public forum.





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