Error : PAGE_FAULT_IN_NONPAGED_AREA + Failed : ntfs.sys

Hello,

I am a Frenchman living in Estonia

My trouble appeared towards the end of May 2023 (then cancer => operation, hospital), etc.

I was asked to go to : https://www.windows.com/stopcode

Error : PAGE_FAULT_IN_NONPAGED_AREA

Failed : ntfs.sys

I haven’t tried since May 2023 as I had a big cancer operation in my mouth in August last year, operation which prevents me to swallow solid food, but also to keep a conversation.

It happened when (without thinking) I tried to transfer 20 years of data from an older 2 Tetra external HDD (large format - USB2) to a more recent 2 Tetra one (small format – USB3)

I also tried it (in May 2023) with a laptop (Windows 10 home) and the very same message appeared on the blue screen.

I tried all possibilities offered by the blue screen (even “Automatic Repair”), but had to give up in the end, as nothing repaired this error.

What can be done so that I could once again get access to my 20 years+ of data?

Please note that I am not an IT guy, but only a user, so anything needs to be clearly explained.

Thanks in advance, hoping for the best.

Desktop:

Running Windows 10 professional (last updates regularly done)

New desktop bought in January 2023

Edited by Meg, 24 September 2024 - 03:21 AM.

Hi, until you have completed the Speccy Report and run the SysnativeCollection App and attached it which is a 3 step process

So with out more information as has been requested above in Post # 3 the BSOD Posting Instructions you must have missed we can not do much.

As per your attachments already unfortunately those things are not needed.  You can go to your Name then My Settings then left side of page Manage Attachments and delete them.

How old and provide the make/model information from the bottom of it please ?    What OS was it done on ?  

As to your Old Drive it may not be compatible with Win10 (I had 2 that were not, had to go to Win7 and rescue the stuff but the below is now how to do it.). 

It is  possible that would have to go to the OS you created it with or may have to move things using Robocopy or make a USB/CD of a Linux and move them that way.  You can also use Linux to rescue anything off the system if need to.

Or try : https://www.makeuseof.com/tag/bootable-windows-pe-based-recovery-discs/

As to your issue You have not explained what happens.  You mention Repair but we do not know if can not get it up and running or what ??

Complete Edit to post.

Edited by Pkshadow, 23 September 2024 - 03:25 PM.

@Meg Your info is not up to the BSOD Forum.   Anyone could answer the OP with that URL which is probably not correct.

Is this who I think it is ?  

@Meg Your info is not up to the BSOD Forum.   Anyone could answer the OP with that URL which is probably not correct.
 
Is this who I think it is ?

It's the same error, so whats wrong with it? Not sure why you have a pick on me out of nowhere.

The 0x50 bugcheck, and many others, can have many causes so linking to a different thread where the user had the same BSOD is not usually helpful to the OP. We much prefer the OP to follow the BSOD Posting Instructions so that we get all their specific troubleshooting data and from which we can make reasoned suggestions.
 

I appreciate your desire to help but linking to similar problems isn't the best way to do that.

Edited by ubuysa, 24 September 2024 - 03:20 AM.

It's the same, but whatever.

It's not necessarily the same at all. The bugcheck is the same but the cause may be something completely different. That's the point I was making.

It's like going to the doctor because you have a sharp pain in you abdomen and someone in the waiting room tells you that a friend of theirs also had a sharp pain in their abdomen and all it was was indigestion so there's no need to worry. Would you just say "OK" and go home? Of course not. You'd want the specialist to look at your particular abdominal pain.

I understand that you're trying to be helpful, but my point is that linking to a similar bugcheck isn't helpful for about 90% of bugcheck codes. If it was that simple we wouldn't need all that troubleshooting data was ask for.

Edited by ubuysa, 24 September 2024 - 06:04 AM.

Hello @MoxieMomma and @Pkshadow,

OK, I will see to it and see what I can do in the coming days, as I need to understand everything.

Will be back in touch then

Best to you

Hello @Pkshadow,
 
Please find herewith the asked document + URL http://speccy.piriform.com/results/kiEpYCEA6owuPHOUrD0qQdW
 
Some replies to your questions:
 
My former drive already was used with this computer before disagreeing with this PC when I tried to transfer the data from it to a new external HDD in May 2023.
The original data was probably around 10 years on this older drive, as the previous data was also transferred from a previous HDD 10 years or so before then.
 
This problematic HDD (VERBATIM 2 To – Serial JB511X082887) was first used (should my memory serves me right) with Windows Vista, then with Windows 7 before getting used with Windows 10.
 
There is 1,8 Tetra or so to be moved.
 
As concerned to my issue, I probably tried to transfer too much at the same time. A few folders () were transferred without problems, then, I only could transfer 1 or 2 folders at the time, then BSOD as soon as I was switching on my PC.
I tried every possible propositions offered by this blue screen, without success.
So, I had to unplug this problematic HDD to be able to access to my computer (or to my laptop with which I also tried). Since then, I haven’t tried anything more due to my health and the HDD stayed in a cupboard until now with all my data from 2000 / 2001 up to May 2023.
 
Don’t hesitate to ask, should you need more info.
 
All the best and thanks again

You're talking about BSODs but there are no dumps included in the upload and in the System log (which goes back to 16th April) there are no indications of any BSODs at all. I cant even see system crashes and restarts (error 41). I can see several restarts but they appear to be after normal shutdowns. Have you had any of the issues of which you complain since 16th April 2024?

We need to be sure that your system is properly configured to write dumps when a BSOD occurrs. All the following must be true...

• The page file must be on the same drive as your operating system
• Set page file to "system managed"
• Set system crash/recovery options to "Automatic memory dump"
• Overwrite any existing file box must be checked
• The dump file location must be %SystemRoot%\MEMORY.DMP
• Windows Error Reporting (WER) system service should be set to MANUAL
• User account control must be running

In addition, the following can also prevent dumps from being written...

• If the page file is on an SSD drive with older firmware it may not create dumps (update the drive firmware)
• Cleaner applications like Ccleaner delete dump files, so don't run them until you are fixed
• Bad RAM may prevent the data from being saved and written to a file on reboot, so if all else fails test your RAM

There are no indications in the System log of anything being amiss at all. The Application log also contains nothing that might explain these BSODs, with one notable exception. I can see that you have Glary Utilities installed. I'm not a fan of tools of this type at all, they can (and do) cause many problems, including BSODs - especially if not updated. Your version of Glary Utilities is not happy either, there are  many regular errors in the log from a Glary Utilities executable called MemfilesService.exe...

Log Name:      Application
Source:        Application Error
Date:          19/08/2024 10:26:33
Event ID:      1000
Task Category: Application Crashing Events
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      DESKTOP-QL0IMNA
Description:
Faulting application name: MemfilesService.exe, version: 6.0.0.3, time stamp: 0x6639c840
Faulting module name: ntdll.dll, version: 10.0.19041.4522, time stamp: 0x8a1bb6f3
Exception code: 0xc0000005
Fault offset: 0x00000000000649f6
Faulting process id: 0xfec
Faulting application start time: 0x01daf208e0262c17
Faulting application path: C:\Program Files (x86)\Glary Utilities\x64\MemfilesService.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: de15f9b0-0fb9-49a5-91b9-3a7a60bcadab
Faulting package full name:
Faulting package-relative application ID:

I'm not claiming that this is the source of your problems but Glary Utilities is always a suspect tool, and when it's clearly not happy it's even more suspect. I would suggest that you reverse every change that you have made with Glary Utilities and then uninstall it.

Unfortunately, until we see some dumps from these BSODs there's not much else I can do.

Edited by ubuysa, 26 September 2024 - 06:51 AM.

Hello @ubuysa,

As mention in one or in the other 2 messages that I previously sent :

I am a Frenchman living in Estonia.

The problem did arise in May 2023, soon after I was diagnostic with cancer in my mouth after having had my lymphatic nodes of my neck checked up. The cancer was spreading to my lower jaw, my lover gum and my tongue. I had a serious operation in August 2023 (grafts) and at present, I still cannot swallow solids, nor can I hold a conversation.

This is the reason why I had to wait until now.

As also mentioned, I only am a user, and not a IT guy and I know nothing about computer science, so I need simple words.

Now, if I can try again to plug the problematic HDD without getting in any further trouble, then I shall do so, since I do not wish to get any more trouble.

I didn’t get any more trouble since May 2023 as I haven’t plugged in this HDD since that date.

You write:

“We need to be sure that your system is properly configured to write dumps when a BSOD occurrs. All the following must be true...

• The page file must be on the same drive as your operating system

• Set page file to "system managed"

• Set system crash/recovery options to "Automatic memory dump"

• Overwrite any existing file box must be checked

• The dump file location must be %SystemRoot%\MEMORY.DMP

• Windows Error Reporting (WER) system service should be set to MANUAL

• User account control must be running”

How do I set all these?

Glary Utilities: I have been using it for the past 12 years or more (without trouble to the day) to delete useless files (including Recycle bin).

Now, if I can get some other program that you can recommend …. I shall see to it.

With thanks and best wishes

Age re hard drive. Vista is a long time ago. Windows 10 End of life October 2025. Would suggest moving to Win11.

ASUS PRIME B550M-K  Support Page  :

https://www.asus.com/ca-en/motherboards-components/motherboards/prime/prime-b550m-k/helpdesk_bios?model2Name=PRIME-B550M-K

You are running BIOS Version: 2803   Date: 28/04/2022   The Current BIOS Version is : 3702      Date : 2024/09/25

Note : many fixes are contained in the last Bios Version.  Please download your Manual and read how to update the BIOS.

Note the above updates are essential to the well being of your System.

I notice that you wish to argue about supplying SysnativeCollection Report If that is so how about we end this here and now with noncooperation.

If wishing to continue please make all changes that have been asked of you.

Unfortunately there are no simple words when you're trying to troubleshoot BSODs. We're working at the deepest system levels there and you do need some basic Windows management skills to be able to solve these kinds of problems. I would suggest that you ask a more knowledgeable friend to assist you, because if you're asking these kinds of questions at this point you will really struggle when we ask you to do more complex troubleshooting.