Ethernet adapter device has yellow triangle with exclamation point

Everything was working just fine today before I put my PC to sleep for a couple of hours this afternoon. After waking, I noticed I couldn't connect to the internet. The cable light connections on both the PC and router are lit up, but just in case, I picked up a new cable and tried again but the PC could not detect the connection. Opening my device manager, I found the Ethernet connection had a yellow triangle with an exclamation point and checking properties states that it cannot start due to a problem. I've tried updating the driver, resetting the internet connection and restarting my PC, but no success. I'm not sure where to go from here and any help would be greatly appreciated, as I am NOT tech savvy.

Windows 10 Home

Intel® Core™ i7-9700K CPU @ 3.60GHz

64-bit system

EDIT: Wifi works fine. I've included pics of the most recent couple of driver events if it helps.

 EthernetError1.png   53.82KB   0 downloads

 EthernetError2.png   45.06KB   0 downloads

Edited by Schwarzwind, 21 October 2024 - 11:45 PM.

HI, When posting in a Computer Help Forum you need to post your complete make/model if it is a Branded System DELL/HP/LENOVO and if not the make and model of the motherboard.

Guess does no one any good :

Please Post a "link" of Speccy Report.
Please install Speccy Free : https://www.bleepingcomputer.com/download/speccy/
Use Custom Install
  At the Top Left Corner of Speccy --> Click File and then Click Publish Snapshot Report, a window will popup and Click YES. --> Another popup will appear and then Click "Copy To Clipboard" then Paste that "link" to your next reply in your thread.

Download Minitoolbox from the below link :
http://www.bleepingcomputer.com/download/minitoolbox/
  Run the tool and only select the following tick boxes.
    -List last 10 Event viewer errors
    -List installed programs
    -List devices
    -List users, partition and memory size
Now click "Go" and Copy/Paste and post the output text in your next reply

http://speccy.piriform.com/results/phV4dx3MiTqXc6hzXQ3FyBo

MiniToolBox by Farbar  Version: 13-05-2022
Ran by rezzy (administrator) on 22-10-2024 at 03:29:20
Running from "C:\Users\rezzy\Downloads"
Microsoft Windows 10 Home  (X64)
Model: To Be Filled By O.E.M. Manufacturer: To Be Filled By O.E.M.
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (10/21/2024 04:49:24 PM) (Source: Microsoft-Windows-Defrag) (EventID: 264) (User: )
Description: The storage optimizer couldn't complete retrim on New Volume (D:) because: The operation requested is not supported by the hardware backing the volume. (0x8900002A)

Error: (10/20/2024 02:44:49 PM) (Source: NVIDIA OpenGL Driver) (EventID: 1) (User: )
Description: Event-ID 1

Error: (10/17/2024 02:21:23 AM) (Source: Microsoft-Windows-Defrag) (EventID: 264) (User: )
Description: The storage optimizer couldn't complete retrim on New Volume (D:) because: The operation requested is not supported by the hardware backing the volume. (0x8900002A)

Error: (10/14/2024 10:44:54 AM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: svchost.exe_WaaSMedicSvc, version: 10.0.19041.3636, time stamp: 0x122dc5a3
Faulting module name: OneSettingsClient.dll, version: 10.0.19041.3996, time stamp: 0x8919899d
Exception code: 0xc0000005
Fault offset: 0x00000000000054cb
Faulting process id: 0x64ec
Faulting application start time: 0x01db1e478c1f3e92
Faulting application path: C:\WINDOWS\system32\svchost.exe
Faulting module path: C:\Windows\System32\OneSettingsClient.dll
Report Id: bcf3effb-aeda-472f-a795-6d4f639a7231
Faulting package full name:
Faulting package-relative application ID:

Error: (10/08/2024 02:24:34 AM) (Source: Microsoft-Windows-Defrag) (EventID: 264) (User: )
Description: The storage optimizer couldn't complete retrim on New Volume (D:) because: The operation requested is not supported by the hardware backing the volume. (0x8900002A)

Error: (10/03/2024 02:19:52 AM) (Source: Microsoft-Windows-Defrag) (EventID: 264) (User: )
Description: The storage optimizer couldn't complete retrim on New Volume (D:) because: The operation requested is not supported by the hardware backing the volume. (0x8900002A)

Error: (09/29/2024 04:22:08 AM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: svchost.exe_WaaSMedicSvc, version: 10.0.19041.3636, time stamp: 0x122dc5a3
Faulting module name: OneSettingsClient.dll, version: 10.0.19041.3996, time stamp: 0x8919899d
Exception code: 0xc0000005
Fault offset: 0x00000000000054cb
Faulting process id: 0x5220
Faulting application start time: 0x01db12489d9d0d87
Faulting application path: C:\WINDOWS\system32\svchost.exe
Faulting module path: C:\Windows\System32\OneSettingsClient.dll
Report Id: 6309f796-9afa-41b6-8e94-664fae00482c
Faulting package full name:
Faulting package-relative application ID:

Error: (09/23/2024 02:21:11 PM) (Source: Microsoft-Windows-Defrag) (EventID: 264) (User: )
Description: The storage optimizer couldn't complete retrim on New Volume (D:) because: The operation requested is not supported by the hardware backing the volume. (0x8900002A)

Error: (09/18/2024 02:07:23 AM) (Source: VSS) (EventID: 8193) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance.  hr = 0x8007045b, A system shutdown is in progress.
.

Error: (09/18/2024 02:07:23 AM) (Source: VSS) (EventID: 13) (User: )
Description: Volume Shadow Copy Service information: The COM Server with CLSID {4e14fba2-2e22-11d1-9964-00c04fbbb345} and name CEventSystem cannot be started. [0x8007045b, A system shutdown is in progress.
]


System errors:
=============
Error: (10/22/2024 03:27:19 AM) (Source: Service Control Manager) (EventID: 7023) (User: )
Description: The Peer Name Resolution Protocol service terminated with the following error:
%%2153972227 = Unable to access a key.

Error: (10/22/2024 03:27:19 AM) (Source: PNRPSvc) (EventID: 102) (User: )
Description: Event-ID 102

Error: (10/21/2024 10:53:35 PM) (Source: e1dexpress) (EventID: 24) (User: )
Description: Intel® Ethernet Connection (7) I219-V

PROBLEM: Unable to start the network adapter.

ACTION: Install the latest driver from "http://www.intel.com/support/go/network/adapter/home.htm".

Error: (10/21/2024 10:43:26 PM) (Source: e1dexpress) (EventID: 24) (User: )
Description: Intel® Ethernet Connection (7) I219-V

PROBLEM: Unable to start the network adapter.

ACTION: Install the latest driver from "http://www.intel.com/support/go/network/adapter/home.htm".

Error: (10/21/2024 10:37:04 PM) (Source: Service Control Manager) (EventID: 7031) (User: )
Description: The GameInput Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 1000 milliseconds: Restart the service.

Error: (10/21/2024 10:37:04 PM) (Source: Service Control Manager) (EventID: 7023) (User: )
Description: The GameInput Service service terminated with the following error:
%%2147680517 = The compound file %1 was produced with a newer version of storage.

Error: (10/21/2024 10:36:51 PM) (Source: e1dexpress) (EventID: 24) (User: )
Description: Intel® Ethernet Connection (7) I219-V

PROBLEM: Unable to start the network adapter.

ACTION: Install the latest driver from "http://www.intel.com/support/go/network/adapter/home.htm".

Error: (10/21/2024 10:29:51 PM) (Source: e1dexpress) (EventID: 24) (User: )
Description: Intel® Ethernet Connection (7) I219-V

PROBLEM: Unable to start the network adapter.

ACTION: Install the latest driver from "http://www.intel.com/support/go/network/adapter/home.htm".

Error: (10/21/2024 10:29:24 PM) (Source: Service Control Manager) (EventID: 7031) (User: )
Description: The GameInput Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 1000 milliseconds: Restart the service.

Error: (10/21/2024 10:29:24 PM) (Source: Service Control Manager) (EventID: 7023) (User: )
Description: The GameInput Service service terminated with the following error:
%%2147680517 = The compound file %1 was produced with a newer version of storage.


Windows Defender:
================
Date: 2024-10-21 20:16:47
Description:
Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Quick Scan

Date: 2024-10-21 17:35:03
Description:
Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Quick Scan

Date: 2024-10-21 16:54:32
Description:
Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Quick Scan

Date: 2024-10-21 16:50:16
Description:
Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Quick Scan

Date: 2024-10-19 13:32:06
Description:
Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Quick Scan
Event[0]:

Date: 2023-11-29 09:23:36
Description:
Microsoft Defender Antivirus has encountered an error trying to update security intelligence.
New security intelligence Version:
Previous security intelligence Version: 1.401.1348.0
Update Source: Microsoft Update Server
Security intelligence Type: AntiVirus
Update Type: Full
Current Engine Version:
Previous Engine Version: 1.1.23100.2009
Error code: 0x8024402c
Error description: An unexpected problem occurred while checking for updates. For information on installing or troubleshooting updates, see Help and Support.

CodeIntegrity Errors:
====================
Date: 2024-10-21 23:50:18
Description:
Code Integrity determined that a process (\Device\HarddiskVolume4\Users\rezzy\AppData\Local\Discord\app-1.0.9166\Discord.exe) attempted to load \Device\HarddiskVolume4\ProgramData\obs-studio-hook\graphics-hook64.dll that did not meet the Microsoft signing level requirements.

Date: 2024-10-14 10:44:54
Description:
Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\aepic.dll because the set of per-page image hashes could not be found on the system.

Date: 2024-09-24 23:24:29
Description:
Code Integrity determined that a process (\Device\HarddiskVolume4\Users\rezzy\AppData\Local\Discord\app-1.0.9163\Discord.exe) attempted to load \Device\HarddiskVolume4\ProgramData\obs-studio-hook\graphics-hook64.dll that did not meet the Microsoft signing level requirements.


=========================== Installed Programs ============================

Armello (HKLM\...\Steam App 290340) (Version:  - League of Geeks)
ASRRGBLED v1.0.64 (HKLM-x32\...\ASRock RGB LED_is1) (Version: 1.0.64 - ASRock Inc.)
ASUS DRAM_LIB (HKLM\...\{2F0D3D1A-1B75-4DFC-8C0E-C55C4EAB67F8}) (Version: 1.0.22 - ASUS COMPUTER INC.) Hidden
ASUS DRAM_LIB (HKLM-x32\...\{6bd55e2a-f475-4183-b862-1dd70c1ce699}) (Version: 1.0.22 - ASUS COMPUTER INC.) Hidden
ASUS GLCKIO2 Driver (HKLM-x32\...\{548dd834-70c5-4426-8065-fbeabdd2bb5d}) (Version: 1.0.10 - ASUSTeK Computer Inc.) Hidden
ASUS GLCKIO2 Driver (HKLM-x32\...\{5960FD0F-BB3B-49AF-B175-F77DC91E995A}) (Version: 1.0.10 - ASUSTeK Computer Inc.) Hidden
CPUID HWMonitor 1.49 (HKLM\...\CPUID HWMonitor_is1) (Version: 1.49 - CPUID, Inc.)
Cult of the Lamb (HKLM\...\Steam App 1313140) (Version:  - Massive Monster)
Darkest Dungeon® (HKLM\...\Steam App 262060) (Version:  - Red Hook Studios)
Don't Starve (HKLM\...\Steam App 219740) (Version:  - Klei Entertainment)
DREDGE (HKLM\...\Steam App 1562430) (Version:  - Black Salt Games)
Dynamic Application Loader Host Interface Service (HKLM\...\{401EB107-57B3-4E5C-BEFA-9BAEA0C50CA9}) (Version: 1.0.0.0 - Intel Corporation) Hidden
ENE RGB HAL (HKLM\...\{2914DF72-932B-4DF2-9696-C2821EDA1CA9}) (Version: 1.00.09 - Ene Tech.) Hidden
ENE RGB HAL (HKLM-x32\...\{546469ee-3f9d-4fe4-bf1c-893f79cf7327}) (Version: 1.00.09 - Ene Tech.) Hidden
ENE_EHD_HAL (HKLM\...\{F56EC5A0-3A93-492E-882A-E036F5897CC7}) (Version: 1.00.04 - ENE TECHNOLOGY INC.) Hidden
ENE_EHD_HAL (HKLM-x32\...\{cc33eebd-777b-4177-8cd7-6ab9fd06ceed}) (Version: 1.00.04 - ENE TECHNOLOGY INC.) Hidden
GameSave Manager v3 (HKLM-x32\...\GameSaveManager_v3) (Version: 3.1.476.0 - InsaneMatt)
GIMP 2.10.22 (HKLM\...\GIMP-2_is1) (Version: 2.10.22 - The GIMP Team)
Heaven Benchmark version 4.0 (HKLM-x32\...\Unigine Heaven Benchmark (Basic Edition)_is1) (Version: 4.0 - Unigine Corp.)
House Flipper (HKLM\...\Steam App 613100) (Version:  - Empyrean)
Intel® Chipset Device Software (HKLM-x32\...\{66879245-162d-47f5-bac4-840156a7c01e}) (Version: 10.1.18263.8193 - Intel® Corporation)
Intel® Management Engine Components (HKLM\...\{1CEAC85D-2590-4760-800F-8DE5E91F3700}) (Version: 2005.14.0.1467 - Intel Corporation)
Jurassic World Evolution (HKLM\...\Steam App 648350) (Version:  - Frontier Developments)
LOOT version 0.10.3 (HKLM-x32\...\{BF634210-A0D4-443F-A657-0DCE38040374}_is1) (Version: 0.10.3 - LOOT Team)
Malwarebytes version 4.6.17.334 (HKLM\...\{35065F43-4BB2-439A-BFF7-0F1014F2E0CD}_is1) (Version: 4.6.17.334 - Malwarebytes)
Microsoft 365 Apps for enterprise - en-us (HKLM\...\O365ProPlusRetail - en-us) (Version: 16.0.18025.20160 - Microsoft Corporation)
Microsoft Update Health Tools (HKLM\...\{1FC1A6C2-576E-489A-9B4A-92D21F542136}) (Version: 3.74.0.0 - Microsoft Corporation)
Microsoft Visio - en-us (HKLM\...\VisioProRetail - en-us) (Version: 16.0.18025.20160 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Mozilla Firefox (x64 en-US) (HKLM\...\Mozilla Firefox 130.0.1 (x64 en-US)) (Version: 130.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 84.0 - Mozilla)
No Man's Sky (HKLM\...\Steam App 275850) (Version:  - Hello Games)
NVIDIA Graphics Driver 560.94 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 560.94 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.19.0218 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.19.0218 - NVIDIA Corporation)
OBS Studio (HKLM-x32\...\OBS Studio) (Version: 26.1.1 - OBS Project)
Office 16 Click-to-Run Extensibility Component (HKLM\...\{90160000-008C-0000-1000-0000000FF1CE}) (Version: 16.0.18025.20126 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Licensing Component (HKLM\...\{90160000-007E-0000-1000-0000000FF1CE}) (Version: 16.0.18025.20160 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Localization Component (HKLM\...\{90160000-008C-0409-1000-0000000FF1CE}) (Version: 16.0.14131.20278 - Microsoft Corporation) Hidden
Paleo Pines Demo (HKLM\...\Steam App 2296430) (Version:  - Italic Pig)
Palworld (HKLM\...\Steam App 1623730) (Version:  - Pocketpair)
Patriot Viper M2 SSD RGB (HKLM\...\{0886A906-0625-4A43-930D-AA92F6665AF4}) (Version: 1.00.00 - Patriot Memory) Hidden
Patriot Viper M2 SSD RGB (HKLM-x32\...\{0edb50a3-501b-40f9-b197-0d143fdef576}) (Version: 1.00.00 - Patriot Memory)
Raft (HKLM\...\Steam App 648800) (Version:  - Redbeet Interactive)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.8688.1 - Realtek Semiconductor Corp.)
Realtek PCI-E Wireless LAN Driver (HKLM-x32\...\InstallShield_{70714FB7-4084-4202-A599-2D5935DECB67}) (Version: Drv_3.00.0031 - REALTEK Semiconductor Corp.)
Riot Vanguard (HKLM\...\Riot Vanguard) (Version:  - Riot Games, Inc.)
Slime Rancher (HKLM\...\Steam App 433340) (Version:  - Monomi Park)
Slime Rancher 2 (HKLM\...\Steam App 1657630) (Version:  - Monomi Park)
Speccy (HKLM\...\Speccy) (Version: 1.33 - Piriform)
Stardew Valley (HKLM\...\Steam App 413150) (Version:  - ConcernedApe)
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
Subnautica (HKLM\...\Steam App 264710) (Version:  - Unknown Worlds Entertainment)
Subnautica: Below Zero (HKLM\...\Steam App 848450) (Version:  - Unknown Worlds Entertainment)
The Elder Scrolls V: Skyrim (HKLM\...\Steam App 72850) (Version:  - Bethesda Game Studios)
The Solus Project (HKLM\...\Steam App 313630) (Version:  - Hourences)
Tiny Glade Demo (HKLM\...\Steam App 2932580) (Version:  - Pounce Light)
UE Prerequisites (x64) (HKLM\...\{E171B21A-DA58-432D-A74B-D13B204BA477}) (Version: 1.0.16.0 - Epic Games, Inc.) Hidden
UE Prerequisites (x64) (HKLM-x32\...\{aad8a4b2-74da-409d-abb6-79a299008692}) (Version: 1.0.16.0 - Epic Games, Inc.) Hidden
Unigine Superposition Benchmark 1.1 (HKLM\...\Superposition_is1) (Version: 1.1 - UNIGINE)
Update for x64-based Windows Systems (KB5001716) (HKLM\...\{DA80A019-4C3B-4DAA-ACA1-6937D7CAAF9E}) (Version: 8.94.0.0 - Microsoft Corporation)
V Rising (HKLM\...\Steam App 1604030) (Version:  - Stunlock Studios)
VLC media player (HKLM-x32\...\VLC media player) (Version: 3.0.16 - VideoLAN)
Wacom Tablet (HKLM\...\Wacom Tablet Driver) (Version: 6.3.42-2 - Wacom Technology Corp.)
We Harvest Shadows Demo (HKLM\...\Steam App 2874850) (Version:  - David Wehle)
WinRAR 5.40 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.40.0 - win.rar GmbH)
WolfQuest: Anniversary Edition (HKLM\...\Steam App 926990) (Version:  - eduweb)

Packages:
=========
Cortana -> C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_4.2308.1005.0_x64__8wekyb3d8bbwe [2023-08-12] (Microsoft Corporation)
Intel® Graphics Command Center -> C:\Program Files\WindowsApps\AppUp.IntelGraphicsExperience_1.100.5635.0_x64__8j3eq9eme6ctt [2024-09-16] (INTEL CORP) [Startup Task]
NVIDIA Control Panel -> C:\Program Files\WindowsApps\NVIDIACorp.NVIDIAControlPanel_8.1.966.0_x64__56jybvy8sckqj [2024-04-24] (NVIDIA Corp.)
OMEN Gaming Hub -> C:\Program Files\WindowsApps\AD2F1837.OMENCommandCenter_1101.2409.6.0_x64__v10z8vjag6ke6 [2024-10-11] (HP Inc.) [Startup Task]
Outlook for Windows -> C:\Program Files\WindowsApps\Microsoft.OutlookForWindows_1.2024.925.0_x64__8wekyb3d8bbwe [2024-10-11] (Microsoft Corporation)
Photos Add-on -> C:\Program Files\WindowsApps\Microsoft.Windows.Photos.DLC.Main_2021.39122.10110.0_x64__8wekyb3d8bbwe [2021-03-13] (Microsoft Corporation)
Photos Media Engine Add-on -> C:\Program Files\WindowsApps\Microsoft.Photos.MediaEngineDLC_1.0.0.0_x64__8wekyb3d8bbwe [2021-01-05] (Microsoft Corporation)
Windows Package Manager Source (winget) -> C:\Program Files\WindowsApps\Microsoft.Winget.Source_2023.928.2303.555_neutral__8wekyb3d8bbwe [2023-09-28] (Microsoft Corporation)
WindowsAppRuntime.1.2 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.2_2000.802.31.0_x64__8wekyb3d8bbwe [2023-03-29] (Microsoft Corporation)
WindowsAppRuntime.1.2 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.2_2000.802.31.0_x86__8wekyb3d8bbwe [2023-03-29] (Microsoft Corporation)
WindowsAppRuntime.1.3 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.3_3000.934.1904.0_x64__8wekyb3d8bbwe [2023-07-28] (Microsoft Corporation)
WindowsAppRuntime.1.3 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.3_3000.934.1904.0_x86__8wekyb3d8bbwe [2023-07-28] (Microsoft Corporation)
WindowsAppRuntime.1.4 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.4_4000.1309.2056.0_x64__8wekyb3d8bbwe [2024-09-16] (Microsoft Corporation)
WindowsAppRuntime.1.4 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.4_4000.1309.2056.0_x86__8wekyb3d8bbwe [2024-09-16] (Microsoft Corporation)
WindowsAppRuntime.1.5 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.5_5001.275.500.0_x64__8wekyb3d8bbwe [2024-10-11] (Microsoft Corporation)
WindowsAppRuntime.1.5 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.5_5001.275.500.0_x86__8wekyb3d8bbwe [2024-10-11] (Microsoft Corporation)

========================= Devices: ================================

Name: Intel® Ethernet Connection (7) I219-V
Description: Intel® Ethernet Connection (7) I219-V
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Intel
Service: e1dexpress
Device ID: PCI\VEN_8086&DEV_15BC&SUBSYS_15BC1849&REV_10\3&11583659&1&FE
Problem: : This device cannot start. (Code10)
Resolution: Device failed to start. Click "Update Driver" to update the drivers for this device.
On the "General Properties" tab of the device, click "Troubleshoot" to start the troubleshooting wizard.


========================= Memory info: ===================================

Percentage of memory in use: 38%
Total physical RAM: 16300.82 MB
Available physical RAM: 10036.53 MB
Total Virtual: 21420.82 MB
Available Virtual: 11659.25 MB

========================= Partitions: =====================================

1 Drive c: (Windows) (Fixed) (Total:446.43 GB) (Free:180.96 GB) NTFS
2 Drive d: (New Volume) (Fixed) (Total:931.5 GB) (Free:641.14 GB) NTFS

========================= Users: ========================================

User accounts for \\DESKTOP-3KTE0E9

Administrator            DefaultAccount           Guest                    
rezzy                    WDAGUtilityAccount       


**** End of log ****

 I've tried updating the driver, 

 

How did you try updating the driver.

 

 I've tried updating the driver, 

 

 

How did you try updating the driver.

 

First tried from the device manager and when it told me I had the most up to date driver, through Windows Update in Settings.

I've looked at the Intel site and apparently I may need to uninstall and reinstall it? I've never done this before and am super cautious about doing it properly. Plus the only download I've found is a large pack consisting of many multiple drivers when I only need one.

Edited by Schwarzwind, 22 October 2024 - 12:12 PM.

Try the below;

Create a new folder on your desktop and name it Intel Lan driver.

Go here download and save to the new folder you created the Windows 10 Intel Lan driver ver:12.18.9.7w driver.

Go to Device Manager and uninstall the present Lan drivers.

Restart the PC in Safe Mode only ( No Networking ) install the Intel Lan driver from your folder.

Restart the PC and test.

Hi, so when coming to the forum from now on your Motherboard is a : ASROCK Z390 Phantom Gaming 4S/ac and has been noted it's Support Page is here :

https://pg.asrock.com/mb/Intel/Z390%20Phantom%20Gaming%204S/index.us.asp#BIOS

You are running BIOS Version : P1.20  Date: 12/6/2019  and the Current last release is : 1.40C [Beta} Released : 2021/4/1  Possible last ever BIOS Release as is 5yrs since birth.

It is advisable to update your BIOS to this Version.  Please read or download your manual as to how to do that.  It will update Security issues you have missed and need.

As well it will possibly run better under Windows 11 when you do so.    Note : the Pull Down Tab for the OS.

OMEN 27i IPS drivers available for Win10 : https://support.hp.com/my-en/drivers/omen-by-hp-27-display/model/32482092

Possible issue was taking Windows Update Optional Drivers which bonked out your Network.  Suggest leave Windows Driver Updates alone unless something is terribly not working right.

Most of your M/B Drivers have already been replaced by MS Drivers.

Thank you both for the assistance!

Try the below;

 

Create a new folder on your desktop and name it Intel Lan driver.

 

Go here download and save to the new folder you created the Windows 10 Intel Lan driver ver:12.18.9.7w driver.

 

Go to Device Manager and uninstall the present Lan drivers.

 

Restart the PC in Safe Mode only ( No Networking ) install the Intel Lan driver from your folder.

 

Restart the PC and test.

Ok, I've downloaded it. I noticed it was a zipped file. So just double clicking it will install it to the proper place automatically, I don't need to input a specific path?

Sorry for any dumb questions, this is my first time uninstalling and reinstalling a driver and I want to be careful.

Hi, so when coming to the forum from now on your Motherboard is a : ASROCK Z390 Phantom Gaming 4S/ac and has been noted it's Support Page is here :

https://pg.asrock.com/mb/Intel/Z390%20Phantom%20Gaming%204S/index.us.asp#BIOS

 

You are running BIOS Version : P1.20  Date: 12/6/2019  and the Current last release is : 1.40C [Beta} Released : 2021/4/1  Possible last ever BIOS Release as is 5yrs since birth.

 

It is advisable to update your BIOS to this Version.  Please read or download your manual as to how to do that.  It will update Security issues you have missed and need.

As well it will possibly run better under Windows 11 when you do so.    Note : the Pull Down Tab for the OS.

 

OMEN 27i IPS drivers available for Win10 : https://support.hp.com/my-en/drivers/omen-by-hp-27-display/model/32482092

 

Possible issue was taking Windows Update Optional Drivers which bonked out your Network.  Suggest leave Windows Driver Updates alone unless something is terribly not working right.

Most of your M/B Drivers have already been replaced by MS Drivers.

Tbh, I have zero interest in Windows 11. Updating the BIOS sounds like a big move I'm not sure I'm ready for, but I will look more into it.

Aside from security updates, for the past few months I've tried to refrain from using Windows Update overall due to other complications in the past that have risen, so I turn it off and manually update when I want, but it often turns itself back on. =/

Windows should have a zip program in the Right Click when you highlight it.

NOTE : if you do not get forced up to Windows 11 by MS note : Windows 10 End of Life October 2025.

Modern M/B's are meant to be updated and they do not release a new BIOS for no reason at all.

The BIOS is the brains of the computer.  "Current last release is : 1.40C [Beta} Released : 2021/4/1  Possible last ever BIOS Release as is 5yrs since birth."

Read your Manual, watch video's ASROCK Z390 Phantom Gaming 4S/ac :

https://www.google.com/search?q=%22updating+the+bios+ASROCK+Z390+Phantom+Gaming+4S%2Fac%22&udm=7

Windows should have a zip program in the Right Click when you highlight it.

 

NOTE : if you do not get forced up to Windows 11 by MS note : Windows 10 End of Life October 2025.

 

Modern M/B's are meant to be updated and they do not release a new BIOS for no reason at all.

 

The BIOS is the brains of the computer.  "Current last release is : 1.40C [Beta} Released : 2021/4/1  Possible last ever BIOS Release as is 5yrs since birth."

 

Read your Manual, watch video's ASROCK Z390 Phantom Gaming 4S/ac :

https://www.google.com/search?q=%22updating+the+bios+ASROCK+Z390+Phantom+Gaming+4S%2Fac%22&udm=7

Yeah, the zip program isn't a prob, I'm just concerned about how exactly it will install. Does it do it automatically or do I need to input anything?

I will look into the BIOS update, thank you.

Then open the .zip and then open the folder then double click on : Edit: was on the Win11 Driver page : Intel_Net_V12_19_1_37b_U20210909.exe  Intel_Net_V12_18_9_7_U20190722.exe  to install the drivers.

Maybe get a proper Zip Program such as Peazip, 7-zip or Winrar

Edited by Pkshadow, 23 October 2024 - 05:10 PM.

Then open the .zip and then open the folder then double click on : Edit: was on the Win11 Driver page : Intel_Net_V12_19_1_37b_U20210909.exe  Intel_Net_V12_18_9_7_U20190722.exe  to install the drivers.

 

Maybe get a proper Zip Program such as Peazip, 7-zip or Winrar

Ok thank you, I'll try this tomorrow and post back with the results.

Edited by Schwarzwind, 23 October 2024 - 09:09 PM.

Just right click on the compressed folder and use Windows 10 own Extract all tab and you're done.

So this somehow fixed itself after rebooting the PC a couple of times trying to enter Safe Mode? Not sure why or how, but I'll take it. At least I know what to try now if this happens again in the future. So I guess this issue is now resolved. Thank you PhillPower2 and PkShadow for your help!

Edited by Schwarzwind, 24 October 2024 - 03:07 PM.

Hi, would think it is not actually resolved and if look in your Update History will find that Microsoft installed a one of their drivers.

It is always preferable to use your own drivers from the Motherboard Support Page rather than Microsoft Optional Updates which is possible you got with Win 10 KB5045594

As well you did not learn anything about your system and how to's.     Update your BIOS.