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Dell laptop with black screen and working cursor

Started by Saphira2021 , Yesterday, 03:51 PM

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2 replies to this topic

#1 Saphira2021

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Local time:08:09 AM

Posted Yesterday, 03:51 PM

This is a Dell laptop running Win 11 that worked fine for 3-4 years. Now, while browsing in Chrome, went to turn on Spotify and all of a sudden the screen is black but it does have a working cursor.

Laptop is closed and display is on a monitor. Both the laptop screen and monitor show the same black screen. Tried resetting, unplugging, combo to reset grafics (the one with +B at the end). Nothing working. I can get into Task manager but that's it. I can't even get into control panel to get any info. I do get login screen and can log in, after that it is black.

Stupid user here.

Dell is "Dell UltraSharp 27" 120 Hz LED Business Monitor (DELL-U2724D)"

Laptop is Dell Inspirion 3593, P75f013 (not sure what that means) Manuf 2020

How and what else can I get out of Bios and Task manager to provide what other info is needed?

Thank you for your help

Here is what I see in Bios, sorry don't know how to post it any other way.

Attached Files

IMG_0186.jpeg 120.35KB 0 downloads

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#2 FreeBooter

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Gender:Male
Location:Turkey - Adana
Local time:05:09 PM

Posted Yesterday, 04:54 PM

Are you facing a black screen with only a cursor visible on your Windows computer? This video offers a detailed walkthrough of the troubleshooting methods you can employ to fix this common issue. We will explore several potential causes and provide step-by-step instructions to help you restore your screen functionality. Join me as i tackle this problem and get your system back to normal.

https://youtu.be/aUA3ksi4fDc?si=oJ4h-MkAGAjGM4ZI

Edited by FreeBooter, Yesterday, 04:55 PM.

Helping public with their PC problems as have been doing for years.

Please subscribe to my YouTube channel: https://www.youtube.com/c/Freebooter

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#3 Saphira2021

Topic Starter

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202 posts
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Local time:08:09 AM

Posted Yesterday, 05:32 PM

Are you facing a black screen with only a cursor visible on your Windows computer? This video offers a detailed walkthrough of the troubleshooting methods you can employ to fix this common issue. We will explore several potential causes and provide step-by-step instructions to help you restore your screen functionality. Join me as i tackle this problem and get your system back to normal.

https://youtu.be/aUA3ksi4fDc?si=oJ4h-MkAGAjGM4ZI

Thank you. will try