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Intel Driver and Support Assistant


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#1 wdrbbq

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Posted 17 July 2024 - 07:51 PM

Every time I restart I have to either uninstall and reinstall or repair my Intel Driver and Support Assistant. This time, neither uninstalling and reinstalling nor repairing it worked. The scan fails. Does anyone else have this problem, and if so, how may I get around it such that it will successfully scan my laptop? In a previous thread here at Bleeping Computer I learned to not allow Windows Update to update drivers so that is not an option. 



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#2 Porthos

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Posted 17 July 2024 - 08:00 PM

I personally won't use that tool except on an actual custom build with an Intel Motherboard.

Oem's like Dell, I use the drivers from the site.

Other mfg's like ASUS, Msi, etc, from their sites.



#3 wdrbbq

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Posted 17 July 2024 - 08:15 PM

Thanks for your prompt response. When I go to the Intel site everything leads me to installing Intel Driver and Update Assistant. Are you saying I shouldn't be concerned with updating Intel drivers? If not, how do I get them updated? 



#4 Porthos

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Posted 17 July 2024 - 08:22 PM

What brand of computer is this?



#5 wdrbbq

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Posted 17 July 2024 - 08:32 PM

It's an HP laptop,.Intel® Core™ i5-10210U CPU @ 1.60GHz   2.11 GHz



#6 Porthos

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Posted 17 July 2024 - 08:33 PM

It's an HP laptop,.Intel® Core™ i5-10210U CPU @ 1.60GHz   2.11 GHz

I would go to the HP site for your drivers.



#7 wdrbbq

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Posted 17 July 2024 - 08:39 PM

Ok. Thanks. 



#8 FiredUpIce

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Posted 21 July 2024 - 06:50 PM

Device manufacturers regularly release driver updates to address various concerns, including:

  1. Bug fixes: Addressing software glitches that may cause hardware malfunctions or crashes.
  2. Improved compatibility: Ensuring proper communication between the device and the operating system, especially with new OS releases.
  3. New features: Introducing additional functionalities or improvements to the user experience.
  4. Security patches: Fixing vulnerabilities that could be exploited by malicious actors.

However, not all driver updates are critical or necessary for every user. In some cases, updating drivers can introduce new issues or conflicts, causing system instability or hardware malfunctions. Therefore, it’s essential to weigh the potential benefits against the risks before deciding to update your drivers.

 

 

 

In most cases, there is no need to routinely update your Windows drivers if they are already functioning correctly. However, monitoring driver updates and installing them when necessary can help maintain system stability and ensure optimal performance for your hardware devices. Always consider the potential benefits and risks before updating any drivers and create restore points when making changes to safeguard your system against unforeseen issues.


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#9 midimusicman79

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Posted 21 July 2024 - 08:33 PM

With all due respect, because restore points in Windows 10 and 11 are considered unreliable, creating a Disk Image Backup with Disk Image Software is the reliable and ultimate system backup method if and when you make system changes, such as updating your drivers.

Additionally, I would recommend creating weekly Disk Images to back up your entire computer with your files and folders and Windows 10 or 11.

You can, for example, use the Macrium Reflect 8 Home Free Trial for 30 days and then purchase Macrium Reflect 8 Home.

Or you can, for another example, use the Acronis Cyber Protect Home Office Free Trial for 30 days and then purchase Acronis Cyber Protect Home Office Essentials, Advanced, or Premium.

As a Home User, I have no affiliation with Macrium or Acronis, but I use Acronis Cyber Protect Home Office Essentials, which has worked flawlessly for eight and a half years.

However, other members who use Macrium Reflect will write that Macrium Reflect has also worked impeccably for many years, so it is up to you.

Good luck! :)

Microsoft Windows 10 Professional 64-bit V. 22H2 (19045) Retail Desktop PC, EAMH Paid/EEK, MB 5 Prem., and Unchecky, MDFW, FF with uBO/AG, Grammarly Free, MBBG, and Acronis True Image Essentials, RuckZuck, PatchMyPC, UpdateHub, UniGetUI, UCheck, and Winget. I have 29.5 Years of PC Experience.


#10 wdrbbq

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Posted 21 July 2024 - 08:53 PM

Thank you FiredUpice and midmusicman79 for your responses. Through another thread here on Bleeping Computer I have been using AOMEI Backupper Professional to create System Backups and Disk Backups for a couple of years now. I run a disk and system backup every 3 months. I gather from your response that I should run disk and system backups prior to installing any driver updates. This has not occurred to me prior to tonight and I will begin doing that. By the way, I took Porthos' comment to heart and have uninstalled Intel Driver and Support Assistant. I am now relying solely on HP Support Assistant to supply driver updates. 

Thank you all for your prompt and knowledgable responses. Deeply appreciated. 



#11 FiredUpIce

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Posted 21 July 2024 - 08:58 PM

I'll tell you this, I am running a copy of windows 7 right now and I have only ever updated my graphics drivers. The install was done in 2014 I think  Runs great!! If it is not broken, there is no need to fix it.


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#12 wdrbbq

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Posted 21 July 2024 - 09:11 PM

Your point is well taken. It's just that I never know if updating a driver would yield better performance somehow and, frankly, I don't think I would know if I had drivers that needed updating. So, if I'm informed of an update I tend to think it's being updated for a reason and I go for it.

I loved Windows 7! I had it for years until finally they announced it would be unsupported and I would not receive any more Windows Updates. That's when I reluctantly switched to Windows 10, which turned out to be more straightfforward and easier to use than I had originally thought.  

In between I had a brief encounter with Windows 8, which was terrible. 



#13 midimusicman79

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Posted 21 July 2024 - 09:36 PM

You are welcome, wdrbbq! :)

AOMEI Backupper Professional is also reputable and ultimate Disk Image Software. :thumbup2:

Microsoft Windows 10 Professional 64-bit V. 22H2 (19045) Retail Desktop PC, EAMH Paid/EEK, MB 5 Prem., and Unchecky, MDFW, FF with uBO/AG, Grammarly Free, MBBG, and Acronis True Image Essentials, RuckZuck, PatchMyPC, UpdateHub, UniGetUI, UCheck, and Winget. I have 29.5 Years of PC Experience.


#14 wdrbbq

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Posted 21 July 2024 - 09:47 PM

HP Laptop 17-by2xxx, Intel® Core™ i5-10210U CPU @ 1.60GHz   2.11 GHz, 12.0 GB RAM (11.8 GB usable), 64-bit operating system, x64-based processor, Windows 10 Pro, Version 22H2, OS Build 19045.4651.

I'm right behind you with 28 years of experience on the net. 



#15 midimusicman79

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Posted 21 July 2024 - 10:10 PM

Thank you, wdrbbq! :)

I still use my 8.5-year-old desktop-only computer. :thumbup2:

However, as it is 05:10 AM here in Norway, I need to get some sleep, so Good night! :)

Microsoft Windows 10 Professional 64-bit V. 22H2 (19045) Retail Desktop PC, EAMH Paid/EEK, MB 5 Prem., and Unchecky, MDFW, FF with uBO/AG, Grammarly Free, MBBG, and Acronis True Image Essentials, RuckZuck, PatchMyPC, UpdateHub, UniGetUI, UCheck, and Winget. I have 29.5 Years of PC Experience.





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